Refund policy
Last updated: 22 October 2026
At Resonance, we want you to feel completely confident in your purchase. If for any reason you are not satisfied, we are here to help.
Returns and exchanges are not available for orders delivered to the United Arab Emirates, Russia or Ukraine. All sales to these countries are final.
If your item arrives faulty, damaged or incorrect, email us at customerservice@resonanceenergywear.com with your order number and photos. This does not affect any rights you have under local consumer law.
Return eligibility
Items purchased online or in-store may be returned provided that:
- the return request is made within 14 days of receiving your order
- items are unworn, unused and in their original condition
- all original tags and packaging are intact
- proof of purchase is provided
- clear photographs of any faulty item are uploaded as part of the return request
Photo requirements
Photographs must clearly show:
- the front of the item
- the back of the item
- the tags attached
- the packaging, where applicable
- any fault, damage or incorrect item (if relevant)
We reserve the right to refuse returns that do not meet these conditions.
Refunds, exchanges and store credit
| Time since delivery | What you can request |
|---|---|
| Within 14 days | A full refund to your original payment method, or an exchange (subject to approval) |
| 15–30 days | An exchange or store credit, subject to approval. Refunds are not available. |
| After 30 days | Not eligible for a refund, exchange or store credit |
For a refund, you must notify us within 14 days of receiving your item and return it within 14 days of your return being approved.
How to request an exchange
Submit your request through our returns portal and upload clear photographs of the item, following the photo requirements above. Exchanges are subject to approval and stock availability.
If the replacement you want is unavailable, we may offer store credit, an alternative item or, where appropriate, a refund.
Return shipping
You are responsible for return shipping costs. We cover shipping only if the item is faulty, damaged or incorrect, and we strongly recommend using a tracked service for these returns.
Faulty, damaged or incorrect items
Contact us as soon as possible at customerservice@resonanceenergywear.com and include:
- your order number
- a description of the issue
- clear photographs
Once approved, we will send a replacement at no cost. If a replacement is unavailable, we will issue a full refund.
Refund processing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear.
Non-returnable items
For hygiene and safety reasons, socks cannot be returned unless faulty.
Your statutory rights
This policy does not affect your statutory rights under UK consumer protection law.
Start a return
Start your return at resonanceenergywear.com/returns or email customerservice@resonanceenergywear.com.