Refund policy

Refunds, Returns & Exchanges Policy

At Resonance, we want you to feel completely confident in your purchase.
If for any reason you are not satisfied, we are here to help.

Returns Eligibility

Items purchased online or in-store may be returned provided that:

• The return request is made within 14 days of receiving your order

• Items are unworn, unused, and in their original condition

• All original tags and packaging are intact

• Proof of purchase is provided

• Clear photographs of any faulty item are uploaded as part of the return request

Photographs must clearly show:

• Front of the item

• Back of the item

• Tags attached

• Packaging where applicable

• Any fault, damage, or incorrect item (if relevant)

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Within 14 Days

Items returned within 14 days of receipt are eligible for a full refund to the original payment method.

You must:

• Notify us within 14 days of receiving your item

• Return the item within 14 days of return approval 

15–30 Days

Items returned between 15 and 30 days from the purchase date are not eligible for a refund, but may be eligible for store credit or exchange (subject to approval).

After 30 Days

Items are not eligible for refund, exchange, or store credit.

Exchanges

Items may be exchanged subject to approval and stock availability.

To request an exchange, customers must:

• Submit the request via our returns portal

• Upload clear photographs of the item (same requirements as above)

Exchanges are available under the following conditions:

• Within 14 Days

Customers may request an exchange for an eligible item, subject to approval.

15–30 Days

Items may be eligible for exchange or store credit, subject to approval.

After 30 Days

Items are not eligible for exchange.

If the requested replacement item is unavailable, Resonance may offer:

• Store credit

• An alternative item

• Or a refund where appropriate

Return Shipping

Customers are responsible for return shipping costs.

Shipping costs are only covered by Resonance if the item is faulty, damaged, or incorrect.

We strongly recommend using a tracked shipping service for faulty, damaged or incorrect Items.

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at:

customerservice@resonanceenergywear.com

Include:

• Your order number

• A description of the issue

• Clear photographs

Once approved:

• A replacement will be sent at no cost

• If unavailable, a full refund will be issued

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Socks

Statutory Rights

This policy does not affect your statutory rights under UK consumer protection law.

Start a Return

Start your return here:
resonanceenergywear.com/returns

Or contact:
contact@resonanceenergywear.com